Error code · Freezer

Electrolux Upright Freezer Code HI: Temperature Too Warm

High · stop use, call now

Code: HI
Appliance: Freezer
Brand: Electrolux
Warranty: 30-day workmanship

What HI means

On the Electrolux EILFU17GS and EILFU21GS upright all-freezers, HI along with the HI Temp light means the freezer temperature has stayed above 23 F for at least an hour. That is above the safe limit for frozen food. The alarm sounds and the display shows HI until the cabinet cools back down. Common reasons are a door left ajar, a large load of warm food, or a cooling problem. Pressing the mute button stops the sound but does not cool the freezer.

Common causes of HI

Door open, loose seal or recent warm load
Evaporator fan or defrost system
Sealed system cooling
Cabinet temperature sensor

✓ One safe check you can try

1. Press the mute button to quiet the alarm. 2. Make sure the door is fully closed and nothing is blocking the seal. 3. Do not load a lot of warm food, and keep the door closed. 4. Check that the freezer has power. If HI stays on after several hours, move food to another freezer and call us.

! Why to stop there

The alarm tells us the cabinet got too warm, not why, so we check airflow, defrost and cooling in that order.
If the cooling system is struggling, we tell you what it would cost and whether repairing an older freezer makes sense.
We give a written price before any work, and the repair has a 30-day warranty.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Freezer codes

OFFElectrolux ICON Freezer Shows OFF: Cooling Turned Off Power FailElectrolux ICON Freezer Power Fail: Outage Warmed the Cabinet High TempElectrolux ICON Freezer High Temp Light: Cabinet Above 23 F CEElectrolux Upright Freezer Code CE: Communication Error E1Electrolux Upright Freezer Code E1: Fail Safe Mode E2Electrolux Upright Freezer Code E2: Stuck Key Error E7Electrolux ICON Freezer Code E7: Stuck Key Alarm E8 / E9Electrolux ICON Freezer Codes E8 and E9: Temp Sensing Error

HIHI questions

How warm does the freezer have to get for HI to show?

The control looks for a cabinet temperature above 23 F for at least one hour. A brief door opening should not trigger it, but a long open door or a failing cooling system can.

Is my food safe?

That depends on how warm it got and for how long. Food that still has ice crystals and feels cold may be fine, but use good judgment, and do not refreeze thawed items.

Should I turn the freezer off?

No. Leave it on, keep the door closed and call us so we can find out why it warmed up, because switching it off would only make the food warmer.

Book a visit

Still seeing HI?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 979-9150